Quality Department

The quality of sugar is of paramount importance as it forms the only parameter for higher realisations in the market. We exercise extensive quality checks on all the stages of production. We work towards continually enhancing product quality, process performance and skills of our employees leading to customer delight. We have quality department with most modern laboratory, stringent quality specifications, expert sensory panel, highly qualified and skilled technical team that works closely in association with the operation managers, to attain superior product quality. All parameters of the product quality measurement surpass the best customer expectations in each segment.

Objectives

• Improve Customer Satisfaction Index and reduce Customer Complaints and dissatisfaction.
• Improve satisfaction index of channel partners (Dealers, Distributors, C&F agents, etc.) through support and development.
• Upgrade product quality by process improvement.
• Adhere to specified requirements (internal and external) on quality and deliveries.
• Improve systems and processes in line with changing customer needs.
• Meet cost targets.
• Develop employee skills to meet internal and external customer requirements.